Frequently Asked Questions

QUESTION: What safety measures do you have in place to protect against COVID-19?
ANSWER: Hands must be sanitized before entering the trailer. (sanitizer supplied) Our Game Coach is required to wear a mask. Players are not required to wear a mask, but are encouraged to do so. (masks not supplied) All controllers, game benches and any touched surfaces are always wiped down and sanitized before and after an event.

If the players are from the same household or close contacts they can be situated in the same group. If not, there will be a six-foot spacing between players, for a total of four kids (plus the game coach) in the trailer at one time. The players will be rotated based on time intervals and the number of players. We have two exterior TV’s on the outside of the trailer that can accommodate eight additional players at a time. (weather dependent) 

QUESTION: How do I do this?  How do I look into booking a party?
ANSWER: Use our Booking Form to check your date and time.  Simply complete a booking request for that slot, and we’ll respond letting you know if it is available. Just confirm and that’s it!

QUESTION: How do I know the trailer can come to my house?
ANSWER: When the truck pulls up, we will try to park in the most level & flat area or logical spot to accommodate your party. Very rarely are we able to park on a city driveway. The majority of the time we will park on the LEGAL side of your neighbourhood street, so you might want to let your neighbours know in advance (in case they object). We might also have to block a driveway. **Please keep in mind that our Game Coach will not park anywhere that may cause a danger to persons, property or equipment. Our truck and trailer combination is very long and we will need a minimum of 65 feet of space to park. Additionally our Game Coach will never disconnect the truck from the trailer at a party/event without prior approval nor park off of a hardened surface.

QUESTION: Will the kids know what to do?
ANSWER: That’s why we bring our Game Coach! He/She helps the kids along, inspires and instructs. We make sure it’s the party of the year!

QUESTION: Should I be concerned about the types of games for kids?
ANSWER: If you have such concerns, inform the Game Coach upon arrival and he/she will make sure that the gaming is appropriate. Otherwise, he/she will follow the lead of the guest(s) of honor and make sure they are having the time of their lives!

QUESTION: What about bad weather?
ANSWER: We come rain, shine, temps below freezing or over 100 degrees — we are climate controlled! As long as it is safe for us to drive.

QUESTION: What time should I make the party?
ANSWER: We suggest that you tell your guests that the party is one hour or half-hour before our arrival time — that way they eat first & they all see the grand arrival of our mobile video game theatre!

QUESTION: What if too many people show up to the party? Is there an extra charge?
ANSWER: Certainly not! Bring them on! We’ll keep them all having fun, but remember that up to 20 can play at once inside, with 8 more outside depending on weather.

QUESTION: Do I request certain games?
ANSWER: We always bring the full game library to every event and your Game Coach will listen to and make suggestions to make your event successful.  If there are certain games (or ratings) that you wish to avoid, simply let the Game Coach know.

QUESTION: Do I tip the Game Coach?
ANSWER: The Game Coach is there to make sure that your group is making the most of our high-tech fun. He/she tutors, inspires and entertains. Tipping for service is a great idea, but not required.

QUESTION: Do I have to pay for the party in advance?
ANSWER: Our reservations go quickly. In order to hold your booking, you must pay on line by credit, debit or e-transfer. Otherwise, your date and time is still open for booking by others. Please call to discuss if your organization or situation is an exception and we can talk about options.

QUESTION: How do the invitations work?
ANSWER: As soon as you confirm and pay for your party on line, we e-mail pdf invitations to you.

QUESTION: What time will you be arriving?
ANSWER: The Game Coach arrives in plenty of time to be setup and start your party at the designated start time. Normally between 10-20 minutes ahead of time.

QUESTION: Where can I view your official policies?
ANSWER: You can view them here.

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